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Contact & support FAQ

How do I contact SocialBar support?

Use the contact form on this page or email support@socialbar.net with your order ID and issue summary.

What should I include in a support ticket?

Order ID, the public URL you submitted, payment reference, and a clear description of the problem.

How fast does SocialBar reply?

Most tickets receive a first response within a few hours. Urgent delivery issues are prioritised.

Can I request a refill?

Yes - if your service includes a refill guarantee and counts dropped inside the window, contact support with your order ID.

Is live chat available?

Primary support is email and the contact form so every case has a written record tied to your order.

Need help? Chat on WhatsApp